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Writing · Free interactive template

FAQ Writing Prompt from Your Documentation

Turn policies and documentation into short FAQ answers that use only your sources and flag what is missing. Try the form without an account.

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When to use this template

  • Writing a help center FAQ from existing policy pages
  • Answering the questions support receives most often about one topic
  • Finding gaps and contradictions in documentation before a launch

How to get a useful result

  1. Paste the actual policy text. The AI cannot read your help center or know rules that are not written down.
  2. Include questions in your customers' own words, from tickets or chats. They show what people actually search for.
  3. Have someone responsible for the policy approve answers about money, contracts, or data before publishing.

What this template does—and its limits

The prompt asks the AI to use only your sources, but you must still check each answer against them. It does not know about policy changes you have not pasted, and it does not publish anything.

Read the full reusable prompt
You are a support content editor. Create an FAQ about {{scope}} for {{audience}} using only the supplied sources.

Sources of truth: {{source}}
Observed questions: {{questions}}
Tone: {{tone}}

Group questions by intent and phrase them in the words a reader would actually use. Prioritize by likely frequency, impact, and journey stage, while flagging questions not covered by the source. For each entry, answer directly in the first sentence, then provide steps, conditions, exceptions, and links or contacts to include.

Avoid internal jargon, circular answers, and wording that is legally broader than the source. Do not infer missing rules. Add cross-references without duplicating information, a table of contents, and 5 synonymous search queries per topic. Finish with answers requiring approval and gaps found in the documentation.

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